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Lena catches every call.

Every call on your Leadbox tracking numbers is recorded, transcribed, summarized and graded. Real leads get flagged, missed calls get a text back, and your team knows who to call first.

Book a growth review or call 1-855-LEADBOX

Your phones are a sales channel.

Shoppers find the car online, then they call to check it's still there, ask about the price and book a test drive. Those calls deserve the same follow-up as a web lead.

A call can be missed four ways. Lena tracks all four.

  1. No pickupIt rang and nobody answered
  2. After hoursThey called while you were closed
  3. Dropped on holdThey waited on hold and gave up
  4. Agent unavailableNo one was free to take it

How Lena works.

Keep scrolling. One call, from the first ring to the follow-up.

  1. A shopper calls.

    From your website, Google Business Profile or an ad. Each has its own tracking number, and the call rings through to your store as usual.

  2. Lena records and transcribes it.

    Every inbound call, with the recording and a full transcript.

  3. It summarizes, grades and flags it.

    A plain summary, a CLEAR grade from A to F, and a lead alert to the right manager.

  4. Missed calls get a text back.

    SMS Recovery texts the customer, and the reply lands on the missed call so your team can pick it up.

Start every morning here.

The Lena dashboard shows the month at a glance: total calls, connected calls, leads, appointments set and missed connections, by Sales, Service and Parts. Click any number to hear the calls behind it.

Groups pick one store or All Stores, and every report follows.

The Lena dashboard in Leadbox with total calls, connected calls, leads, appointments set, missed connections and the CLEAR score
A Lena call detail with the customer, vehicle of interest, AI summary, sentiment waveform and a B+ grade
Dashboard and call details. The summary, recording and grade for every call.Lena in Leadbox, shown with test data
Recording and transcriptEvery inbound call, on every tracking number
AI summarySo nobody has to listen to every call
Lead detectionPricing, availability, test drive and financing
By departmentSales, Service and Parts, each with its own alerts
Missed call follow-upSee which missed calls were answered and which still need attention
Alerts and digestsLead alerts, plus daily, weekly or monthly summaries
ADF lead forwardingLead calls sent to any CRM that takes ADF, which means all of them
Every sourceSeparate numbers for your site, Google Business Profile and ads
The Lena CLEAR Scores report with the average score out of 25, grade distribution and lead conversion by grade
CLEAR Scores report. Grades, by department and by rep.Lena in Leadbox, shown with test data

Coach from real calls.

Every call Lena analyzes gets a CLEAR score out of 25 and a letter grade, with what the rep did well and what to work on.

  • Coaching notes with timestampsClick a note and the recording jumps to that moment.
  • A scorecard for every repAverage grade, leads and appointments set, ranked across the team.
  • Your playbook, graded (beta)Set the checklist and Lena grades every call against it. If the customer brings up the trade-in first, the rep still gets credit.
  • Fair to your teamCalls with no real conversation are marked N/A, so they never drag a score down.

Missed calls become callbacks.

Every missed call becomes an opportunity with the reason, a priority and a summary of what the customer wanted. Your team works the list, hottest first.

  • SMS RecoveryLena texts the customer back. Replies land on the missed call, so the warmest leads are easy to find.
  • High-intent alertsA missed call about price or availability sends an urgent alert to the right manager.
  • Clears itselfIf the customer calls back and gets through within 30 minutes, the missed call is resolved for you, so nobody calls twice.
  • A staffing mapSee call volume by day and hour against your business hours, then switch to missed calls to see where they slip.
The Lena call heat map by day of week and hour, with business hours outlined
Heat map. Call volume by day and hour, business hours outlined.Lena in Leadbox, shown with test data

Your phones stay your phones.

Lena works behind the phone system you already have. Your tracking numbers forward to the store as usual, and calls show up in Lena within minutes of ending.

How does missed call text back work?

When a call to one of your Leadbox tracking numbers is missed (nobody picked up, the store was closed, the caller gave up on hold or no one was free), SMS Recovery texts the customer. Their reply lands on the missed call so your team can pick it up.

Do I need a new phone system?

No. We give you tracking numbers for your website, Google Business Profile and ads. They forward to your store as usual, phone menu included.

Does it work with my CRM?

If your CRM accepts ADF leads, Lena forwards lead calls to it automatically, with a separate address for each department.

Who can listen to recordings?

Only the people you give access to. Your administrator sets the roles, and a department manager can be limited to their own department's calls.

Are customers told calls are recorded?

Recording notice rules vary by province, so your setup should follow yours. Check with your legal team before you go live.

Can a dealer group see every store?

Yes. Pick one store, a few, or All Stores, and every report updates. It's the same Leadbox login as your IMS.

Does it work on my phone?

Yes, in your phone's browser. Calling a customer back from your phone dials them directly.

Works with the rest of the box.

Let's find the calls you're missing.

Book a growth review with a real person on our team. We'll show you Lena in Leadbox and talk through how your store handles calls today.

Book a growth review or call 1-855-LEADBOX